Welcome to Temple Hill Group
We are aware that some patients are experiencing difficulty getting through on the telephone to our Temple Hill Practice. We would like to make you aware that you can telephone any one of the following numbers and the receptionist will assist you.
Clinical System Change
On Tuesday 12th November we will be moving to a new clinical computer system. This is happening to all GP surgeries throughout Kent and will improve the way we manage your care. During the migration process there will be some unavoidable changes to our service which patients will need to be aware of:
No advanced appointments will be available on Tuesday 12th and Wednesday 13th November. There will be a reduced service with no advanced appointments being made available. There will only be same day “urgent” appointments during this time.
Reduced appointment availability: Tuesday 12th November – Friday 22nd November. As we learn to adapt and become comfortable with our new clinical system, despite the training undertaken, we anticipate that we will not be able to operate at our usual speed. For this reason, we will have reduced appointment availability. The DGS Hub will operate extended appointments as normal.
Repeat prescription requests Monday 4th November - Tuesday 12th November.
The POD will close to Temple Hill Group patients on Monday 4th November until Tuesday 12th November. You should have been given a 3 month prescription at your last request. If you did not receive this from the POD and you are due a prescription during this closure please email the surgery on gp.G82647@nhs.net or post and we will endeavour to process your prescription as quickly as possible.
All patients will require new online accounts for ordering prescriptions/booking appointments/viewing your medical record. This is not a practice decision, but we have been instructed to do this by the suppliers of the new system. Our current system will be suspended on Friday 1st November. We will be unable to set up online accounts for the new clinical system until January 2020! In order to request a new account, patients will need to come into the surgery with photographic ID to prove their identity and enable us to approve their request. All online accounts for the new clinical system will require unique email addresses; no shared addresses are permitted due to GDPR.
We will have downtime from Monday 4th November until Tuesday 12th November when we go live with the new system if you are referred to a specialist during this time the referral letter will be sent on or after 12th November unless your referral is urgent.
We will not be able to view any lab results during this period. Tests will still be processed by the pathology lab and they will telephone us if they find any samples which require urgent action and we will inform the relevant patients. Anything that can be dealt with routinely will come through to us in the usual way after this time.
We would like to thank you for your understanding and cooperation during this time.
FLU VACCINE CLINICS
Flu Vaccines are available at Temple Hill Group for "at risk" patients or those patients aged 65 years and over.
Pre-bookable appointments are available across our three surgeries week beginning 16th September 2019.
Walk-in and pre-bookable appointments are available at our Ivy Bower Surgeries on Saturdays between 9am and 12 noon.
Get your Free Flu Vaccine Now!
Extra GP appointments available
Local GP practices including Temple Hill Group are working together to offer patients better access to GP appointments in Dartford, Gravesham and Swanley.
This means patients will be able to book an appointment to see a GP, practice nurse, or other health professional from 8am to 8pm, Monday to Friday. These extra appointments are available at a number of practices in the local area.
All patients registered with a GP in Dartford, Gravesham and Swanley can access these routine appointments which are bookable in advance. You can call this surgery to book them on our usual number 01322 226090, 01322 382181 or 01474 855000.
Patients should continue to access urgent GP appointments in the way they have been – eg through this GP practice for an on the day urgent appointment, or the out-of-hours GP service which can be accessed when this practice is closed by calling 111. Urgent GP services are also available at the Walk in Centre at White Horse Surgery in Vale Road, Northfleet which is open 8am to 8pm, seven days a week.
Please ring NHS 111 as usual if you need medical assistance when we are closed and it cannot wait until we reopen.
Find out more about how we are improving access for you https://www.dartfordgraveshamswanleyccg.nhs.uk/
WE ARE AWARE OF LARGE MEASLES OUTBREAKS IN THE UK, EUROPE, THE USA AND OTHER COUNTRIES DON’T LET YOUR CHILD CATCH MEASLES GET THEM VACCINATED WITH THE MMR VACCINE
The link below is to the MMR leaflet, answering some common questions about measles and the benefits of the MMR vaccine: https://www.gov.uk/government/publications/mmr-for-all-general-leaflet
Like To Register?
New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more
Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more
Prescription Ordering Direct
A convenient repeat prescription ordering service.
Over the phone: CALL 0300 131 1100 between 9am and 5pm Monday - Friday Excluding Bank Holidays.
With the free mobile app: DOWNLOAD Healthera Available 24/7
To help with the long waiting times on your telephone calls being answered we have had our telephone system reprogrammed to allow all of our 3 surgeries to answer incoming calls. The reception staff will ask you what surgery you would like to be seen at to make sure your appointment is at the surgery of your choice.
SMS Text Messaging
You will be sent two reminders about your booked appointments with the opportunity to text back CANCEL if this is no longer required. If you do not wish to receive appointment reminders please contact the surgery and ask to opt out of SMS text messages. We would encourage you to use this system as it will reduce the amount of wasted appointments which cost the NHS vast amounts of money each year. Thank you for your cooperation.
Named Accountable GP
From 1st April 2015 the GP Contract, held with NHS England, requires GP practices to allocate a Named GP to every patient.
This is to inform you that Temple Hill Surgery has met this requirement and all patients have been allocated a Named GP.If you wish to know who your Named GP is please contact Reception.PLEASE NOTE: There is no requirement for you to see your Named GP, you can still choose to see any Doctor or Nurse in the practice.Training Practice
We would like our patients to know that we are a training practice. This means that the surgery will be involved in hosting and training fully qualified hospital doctors seeking to gain experience in General Practice. You may be offered an appointment with one of these doctors or see them sitting in with our regular clinicians. Although gaining General Practice experience, you can expect the same quality of care as you would normally. If you have any questions about this, please do not hesitate to contact us.
Booking Doctors Appointments
Pre-bookable doctors appointments are bookable 2 weeks in advance. This will hopefully cut down on the number of appointments wasted each month as often the appointments are forgotten. Each day the surgery will release on-the-day appointments for patients who need to be seen on the day. Please note when booking an on-the-day appointment that the GP's and Nurse Practitioners will only deal with the issue that is an emergency. Please make an ordinary appointment for any other issues.
One You Lifestyle Advisors (formerly Health Trainers)
Work for the NHS and support people making lifestyle changes.
If you want to lose weight, get active, quit smoking or just need some advice and support to lead a healthier lifestyle, a One You Lifestyle Advisor can help you.
Here at Temple Hill Surgery we have Sarah who is available on Tuesdays. Your first appointment with her will be for about an hour and subsequent appointments for 30 minutes.
Please ask at Reception to book an appointment.
Emergency Dental Treatment
Doctors are no longer permitted to treat dental problems. If you feel you require antibiotics you should contact your own dentist or the Out of Hours Service on 01634 890300.
Message to Female Patients
It is important that you attend for regular Cervical Smears. If you have received a letter inviting you to make an appointment, please do so as soon as possible.
Friends & Family Test
In line with all other surgeries we are required by NHS England to ask patients to take part in a Friends & Family Test survey each time they contact the surgery. Please speak to the receptionist who will be happy to supply you with the test.
Patient Participation Group
This Practice is committed to improving the services we provide to our patients. To do this, it is vital that we hear from people about their experiences, views and ideas for making services better. By expressing your interest, you will be helping us to plan ways of involving patients that suit you. It will also mean we can keep you informed of opportunities to give your views and up to date with developments within the Practice. Please let us know if you are interested in becoming involved in the Practice Patient Participation Group.
Why we may be running late
We understand that when the Doctor or Nurse runs late it can be very frustrating and here at Temple Hill Group we understand.
The most common reason for running late is that several patients have come with either very complex or multiple problems. Remember 10 minutes is all that is allocated and only one problem is realistic in that time frame. We are dealing with complex human beings who we are trying to do our best for – you are one of them!
Urgent extras happen every single day and need to be seen – these are squeezed into a non-existent time between appointments.
Urgent house calls are sometimes needed and can be in the middle of a booked surgery. These often take a minimum of 30 minutes and disrupt the appointments.
We receive urgent phone calls throughout the day, either from patients, relatives, hospital doctors, district nurses, pharmacists, laboratories or care homes. Again these take time.
We are often in the position of breaking bad news to some of you. Maybe even the worst news of all. If that person was you, would you want us to get you out the door as quick as possible, when your world is falling apart.
We do not just stop seeing patients because all of the appointments are full. Every single day each doctor and nurse sees multiple extra patients with no appointments and this often means that they are late home to spend time with their own family.